I want to write a post about actual gameplay/review of Diablo 3. But that will likely be another post.
For this post, I want to write about why video game companies suck and why users suck even more. As any good gamer will know, playing a video game on release day is about as risky as using the newest version of Windows the moment it comes out. There's bugs, there's issues, and the issues WILL affect how your video game performs.
For Diablo 3, as far as I can tell, it was the servers. Blizzard made the decision (largely panned, and I agree this is a bad decision) that Diablo 3 must be online and connected to battle.net AT ALL TIMES. Even the single player mode. That's so, at a drop at a hat, I guess, you can go "Say, this is an interesting piece of equipment I have! I'm gonna auction it!"
So Blizzard made the decision Diablo 3 had to be online at all times. Can you guess where this is going? That's right. Massive server issues on release day.
I stayed home yesterday, in part to catch up on sleep and family time, but in part to play a game I was extremely interested. So imagine my annoyance when the server was down for "Emergency Maintenance" for *5 HOURS* (and then, I guess, crashed again sometime last night while I slept.)
You would think a company like Blizzard, with experience with World of Warcraft, and Starcraft 2, might have expected high volumes, but.. well, I don't know what they expected, but they look like morons.
Cue the forums. I hop onto the forums to figure out what this error "317002" is. I was annoyed, but, as I said, this is not my first rodeo and my experience tells me most video game companies are never really READY for release. I remember the same server issues the day I got Spore.
But, oh gods, the NERDRAGE!! I was annoyed, but the crazy in that room was enough to scare me a little.
Blizzard owes us money for it's outage.
Blizzard owes you nothing. Not a working game. Not communication. Nothing.
Blizzard, if you don't get the servers up soon, I'm gonna cut myself!
Ye Gods. It's a video game. I want to play it too, but COME ON!
So here's my thoughts. If I'm shelling $50 or $60 for a game, I expect it to work. I expect the bugs to not be game-killing and I expect that if you make a decision that the game HAS To be online, you make damn sure the servers can handle the traffic. I expect you to communicate effectively when issues happen, about when the server will be up or when the game will be patched.
These are my expectations. This is what *I* think my money is supposed to buy me.
For the record, K and I DID get on in between server outages and we're both happy. So my next post will likely be about the game itself, and not just my annoyance at Blizzard and how scared I was at some of the crazy in the forum.